HMRC

HMRC denies ‘deliberately poor’ phone service

HMRC has denied accusations of intentionally providing subpar phone services to encourage taxpayers to use online resources instead. A report by the Public Accounts Committee (PAC) revealed that nearly 44,000 callers were abruptly disconnected after waiting over an hour on hold in the first 11 months of the 2023–24 financial year. This figure marks a…